1. Stay calm - act like you've seen it all before, knocks the wind out of their sails a bit
2. There is a time and place for shouting - with my pupils, educators have shouted at them time and time again for years. It obviously hasn't worked as they're with me. Save your voice. Shout to make a point (eg breaking up a fight)
3. Plan B - have a plan B, C, D, E.... We know our pupils home lives are turbulent. Let's make sure we can meet them where they're at when they come in to school
4. Don't rely on technology- technology will go down when you need it most, and technology such as projectors etc can easily be sabotaged by a pupil destroying a cable, tell them they've missed something cool because they broke the kit and move on (and iPads are not a magic bullet, but more on that another time)
5. Progress comes in different forms - for some pupils, it's a miracle they're in the room and in school. Now is not the time to stretch their learning. Pupils need to feel safe to learn
6. Sense of humour rules- if you can make light of something and get a change in behaviour by joking/acting like a muppet, why not? Significantly less paperwork than an issues which escalates....
7. Look for the signs - if a pupil is getting increasingly emotionally heightened (and moving towards loss of control) what's more important, them being in your lesson or his/her and your personal safety?
8. Talk - swap ideas with other members of staff, be honest with what's going wrong, someone might have found a hook for a particular child that you've missed
9. Do the work yourself, with the pupils - changes the situation from "you do this" to "we'll do this"
10. Don't give in with routines- routines work. Stick to them, though it maybe tough to get them going, and you'll see the benefit
If all else fails, and it all goes wrong, and the day goes to pieces, go home and talk to the dog :)
(Dog below isn't mine, she's a fantastic spaniel I take running that belongs to a friend)